Refund policy

We don't accept exchanges or cancellations
But please contact us if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
- Returns and exchange details

We want you to have the best possible online shopping experience at our shop and your happiness is very important to us!



Returns:
We can’t be held responsible for a change of mind but if the mistake is ours, we will be glad to give a replacement or refund.

We accept returns on all non-custom, non-personalized items. Custom orders and personalized items are non-refundable. Request must be made within 3 days of receiving the item if you would like to return it. A Return Authorization # must be issued in order to return the item in as new condition. Once received in new, unused condition, we will issue a refund for the item - shipping charges are non-refundable. Buyer is responsible for return shipping fees.



Damaged Items:
We inspect all items before shipment to make sure they are securely packaged in transit to avoid damage. However, if you receive your order and it damaged, defective or missing item(s), please report immediately so that we may resolve the issue. We will try our best to resolve the issue as quickly as possible.

We recommend using a mailing tracking service in case of lost items as 2b1Wedding shop will not be responsible for lost items.



You are not pleased with items:
If you are not satisfied with your items for any reason, please contact us and tell us what the problem is before leaving a feedback.
Friendly customer service is our first priority and we'll do our best to solve the problem in the best way possible.



For any questions regarding returns/refunds/exchanges, please message us through Shopify.

Contact:
email: kidswoodwonders@gmail.com
phone number:+380500631566 (WhatsApp)
address: Lodyweg 1 B, 30167 Hannover, Deutschland